CLIENT SERVICE EXECUTIVE

Grace Skincare Clinic is an International Skincare & Dermatology Clinic in Ho Chi Minh City, specializing in providing medical and cosmetic dermatology treatment according to the highest international medical standards. Grace Skincare Clinic is founded and operated by a Vietnamese Dermatologist with more than 15 years of treatment experience and an advanced certification in dermatology, and by an internationally experienced professional American businessman who has held senior management positions in many multinational companies in Vietnam.

Job information:

  • Work location: WMC Tower, 102C Cong Quynh, Pham Ngu Lao Ward, D1, HCMC
  • Job type: Permanent, full-time

What you will do:

  • Explore, capture the needs and desires of customers, consult the products and services of Grace Skincare Clinic via the business working channels: Hotline/Facebook/Website/Zalo…, answer questions, and support booking appointments for customers
  • Work with relevant Departments to ensure all customers are responded promptly and effectively
  • Comprehend the operating procedures, continuously cultivate industry knowledge, and understand the products and services of Grace Skincare Clinic
  • Understand marketing programs, affiliate programs (if any) with partners, and the clinic’s examination and service packages
  • Process or forward to the relevant Department customers feedback/complaints related to the products and services of Grace Skincare Clinic.
  • Support to perform other tasks based on the business needs of the company or according to the assignment of the Line Manager and the Board of Directors.

What you will need:

  • Graduation from College/University with related majors
  • At least 1 year working in the position of Customer service or Consultant
  • Having knowledge and experience in dermatology or the medical industry is an advantage
  • Proactive, responsible, and confident, and have a service mindset
  • Good at English (4 skills: speaking, listening, writing, and reading) to consult Foreign clients which occupy around 30% of total clients

What you will enjoy:

  • Will be trained as a Professional Client Service Executive
  • Working in professional, international standards with a team of experienced and ethical doctors
  • The excitement and pride of working with the most Prestigious and caring medical provider in HCM
  • Basic salary + monthly bonus + Loyalty Bonus+ 13th month salary
  • Probation (02 months): 100% basic salary + bonus for outstanding performance during the probation period.
  • No application of Sales Target for Client Service Executive
  • Compensation based on competency, annual performance assessment, and salary review
  • Annual leave, public holiday leave, Social insurance, annual health check-ups and other benefits according to Labor Law
  • Discounts on skincare services for staff and family or friends
  • Monthly Birthday party, Team-building, and Company offsite trip
  • Practicing and growing your English language skills, and learning how to work with Western clients.
  • Understanding the importance of corporate social responsibility: you will learn about the amazing Vietnamese NGOs (charitable organizations) and the causes that Grace Skincare Clinic and our staff passionately support.
  • A unique and distinctive business model that focuses on best-in-class client experience (needs-based focus with no sales targets) and empowering women to feel confident.

Working hours: 6 days/week, 10:00 AM – 7:00 PM from Monday to Saturday off Sunday

If you’re interested in this position, please send your CV to hrmanager@graceskinclinic.com with the following subject: Apply for Client Service Executive- [Your full name]

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Từ sau khi đến Grace Skincare Clinic da mình khoẻ lên hẳn, tình trạng mụn đở hẳn đi, từ bác sĩ cho đến nhân viên đều rất chuyên nghiệp và phục vụ rất tận tình. Dịch vụ chăm sóc Kh rất tốt, mình cảm thấy rất hài lòng khi lựa chọn dịch vụ của Grace Skin.

Nick Võ

Trước khi quyết định làm gì đó, mình tìm hiểu rất nhiều. Mình là người khó tính nhưng Grace Skincare Clinic đã thuyết phục được mình. Bác sĩ Thảo rất tận tâm, thăm khám kỹ, dặn dò rất cẩn thận. Nhân viên bạn nào cũng nhiệt tình, dễ thương. Máy móc hiện đại. Và 2 điều mình đánh giá cao đó là HIỆU QUẢ và DỊCH VỤ BẢO HÀNH.

Lencci Tran

0-09-2019 "I would love to thank Dr. Hun Kim Thao and her amazing staffs for helping me through a skin improving journey over an almost year while I was staying in HCM. I received acne facial and peel every other week and the service was superb! Each procedure was well explained and Dr.Thao was very attentive. I loved her holistic way of approach to improve patient's skin. Not only she prescribed very effective acne gel but also shared great tips such as reducing the amount of simple carb intake, cutting down sugar, and most importantly highlighting the importance of getting enough sleep. She even recommended a well known doctor in town who could help me with my sleeping problem. In addition, the price was very reasonable and I was very happy with all the service I got from Grace Skin Clinic. Oh Dr. Thao even asked her staff to make me a cup of tea one day as she she thought I looked overly exhausted. I was very moved. How warm hearted she is! I will definitely recommend this place to anyone who wants to check up their skin and improve their skin. Amazing place!"

Youngjoo Shin – Expat living in HCM 

This place is amazing; they help me improve my terrible skin condition which had affected my identity, and my confidence for many years. I have been visiting Grace Clinic during summer time for the past two years, and every time I am here, they create a different program in order to fit my skin condition and my limited time. Furthermore, people from Grace Clinic always greet me with warm hearts. They once invited me to have boba tea with them which made me no longer feel like a customer but a friend which it has created a friendship overtime. I cannot stress how highly I would recommend this place. Again, they are amazing and very professional. There is one thing, you can do walk-in just fine but it would be better if you schedule the appointment so they can prepare and create the best service for you.

An Nguyen – HCMC University Student (Overseas)

I absolutely love the ladies of Grace Skincare. I was staying in Saigon for 6 months and came here with acne and a congested skin from my travels. So happy I found them! Their prices are reasonable compared to other “expat” clinic that I went to. I bought the 10 facial package for a really good price and am really happy with the result of my skin after following all of their consultations. Acne has cleared up and now we’re focusing on my other skin concerns such as dark spots and hyperpigmentation. I highly recommend this clinic. They truly want you to walk out with skin you feel confident in. I’m going to miss this place and the ladies I got to connect with during my time here.   Amazing results · Expert facials · Great deals · Professional products ·Licensed skin care professional · Experienced skin care professionals

Deanna Hong – HCMC, Yoga Instructor

Hey guys it’s been 3 weeks since we came for our treatment. I can honestly say it’s the best I have had done.  Andrew and I look fresh without being overdone. We both had people say how refreshed we look after our holiday. Honestly they wouldn’t be saying that if they knew how much beer and yummy Vietnamese food we consumed when we were there. I can honestly say Andrew and I will be back. And I am telling all my friends how fantastic you guys are and how professional the consultation was. I have yet to find someone in Australia who is so thorough. Thank you, Kylie

Ms Kylie, HCMC, tourist

I had a acne treatment here last month and now it's improved a lot. I must say that this place is very professional, modern equipment, especially the thoughtful doctor! I'm impressed!  

Ms Nana, HCMC, tourist

Grace Skincare Clinic has a great and friendly service and that have a centrally located clinic. I highly recommend them!

Alexis Linh Ly, HCMC- Business Owner

The owners are wonderful people. I had a good experience and can sincerely and highly recommend everything about Grace Skincare Clinic!

Sandra Menhart – New York, NY, Visiting Profesor

I was so embarrassed with the scars and pigmentation marks on my face. These are from old sports injuries and harsh products on my legs from childhood accidents. I am fed up with using so much concealer makeup on my face and am never able to wear a skirt with confidence. I heard about the Grace Skincare Clinic pigmentation lightening treatment from a friend.  I took 6 treatments & used skincare product as Dr. Thao  instructed  and now my skin is beautiful and permanently clear. It was worth every penny.

Laura May

as Tet is coming, I highly recommend this place for a weekend retreat, skin detoxing or even an urgent package to soothe and smooth your skin. I got back my healthy skin after just 02 week following the instruction of Dr Thao Hun and it cost me 200,000 for medical consultation fee only. Wonderful!

Ms.Uyen, Ho Chi Minh City
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